Ken Thai, PharmD., owns a very busy pharmacy. It is located in El Monte, a densely populated suburb
of Los Angeles. El Monte Pharmacy fills three or four times as many
prescriptions per day as the average independent.
I first met Thai in
Las Vegas in 2016 just after he was interviewed by a senior
AmerisourceBergen executive. During the interview
he was asked to share some of things he does to run a profitable pharmacy with
the 4000 attendees of the wholesaler’s Annual Trade Show. He impressed me as being an innovator, articulate – and, as a no-nonsense guy.
One of the remarkable things Thai has done is start a new
pharmacy franchise program, operating under the name; 986 Pharmacy
(98.6 is normal body temperature). The franchise program has 15
locations in California, Nevada and Texas.
As an innovator he is among the first to have invested in
the scripClip LED light supported will-call bin system. He says he was “in the market” for a way to
improve the look and feel of the will-call area. But, up to that time the
systems he had looked at were too expensive; and, installing them also required expensive re-arranging of the prescription pick-up area.
Then he says, in 2017, while attending his wholesaler’s
trade show he met with the people in the PerceptiMed booth where he was
introduced to the scripClip system. Thai says, “It just impressed me as a
creative and cost-effective solution to a long-standing problem.”
When pressed for more detail, Thai says, he is hard pressed
to come up with superlatives. Frankly he
says, “The system is pretty straight forward.
The LED light lights-up in the handle of the patient’s bag, my clerks
can see and quickly retrieve the right bag and give it to the right patient. scripClip
just does what it is supposed to do.”
When asked how he could justify spending money on new technology as margins continue to shrink, Thai responded in a manner that surprised me. Noting the fact that despite the pharmacy teams’ best efforts there are too many times when locating a prescription proves difficult, so he says, cost justification is easy as, “Upsetting patients costs far more than scripClip does.”
Providing a little more detail, he ads that dwindling
margins mean he needs to be more efficient and, he says scripClip makes
retrieving prescriptions faster, and safer.
Then, he says, one other cost benefit is the ability to, at the tap of a
button, locate all the prescriptions not picked up, based on a time frame he specifies,
and return them to stock.
As one final note. Thai says that with all the technology he
uses that scripClip, with its multi-colored flashing lights, is the only one
that his patients really see. All in
all, he says, scripClip has been a positive addition to his pharmacy and he’d
be happy to suggest other pharmacy owners take a serious look to see if it
would be right for them.
Learn more about scripClip at; www.perceptimed.com
comments, suggestion, ideas for content email me at; BFKneeland@gmail.com
Read more of my posts at; https://kneelandsnotes.blogspot.com/
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