of the general manager of a prestigious country club. While examining the books he was appalled to
see how much they spent on shampoo for the men’s shower. As a first-class club they had a pattern of
putting our full bottles of a top-notch brand of shampoo and conditioner and it
seems the members were taking the liberty of taking a bottle home with them in
their sports bag.
The GM met with senior staff and board members to discuss
what they could do. No one wanted to
accuse members of stealing. Ideas such
as putting in security camera’s or checking members bags or even posting signs
asking people to not take the shampoo home were deemed too intrusive and
dismissed.
At a loss for what to do the GM eventually went down to talk
with the custodian. Since this was such a low-level employee, he did not have
much hope. But he was stunned when the
custodian came up with the perfect answer.
He said, “If you want, when I put out a new bottle of shampoo, I’ll can
remove the cap.”
What is the morale?
Sometimes the people on the front lines, stocking the shelfs, and
working the cash register are in a better position to know how to solve a
problem than the people at the top. Try
to involve everyone when solving a problem or trying out a new idea.
No comments:
Post a Comment